MB
Mariane B

1 reviews | Active since Dec 2016

07 Dec 2016, 18:43

No Service

<p>My husband had an appointment on 7 December 2016 at 13H00 to replace his car's windscreen. My husband was on time, the agent booked the car in immediately, and then the waiting game started! At 14H00 my husband asked what time will they start as he was told it would take about two hours to do the replacement, the reply was that the car would be taken through now. At 14H30 nothing was done yet and he requested that they give his keys back and left without the windscreen being replaced. Why did PG make an appointment for a replacement at 13H00 if they knew they would not be able to do the replacement. No one can complain about their service because there is none!</p>

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Replies (1)
PG Glass
PG Glass's reply08 Dec 2016, 07:32
Official

Thank you for bring this to our attention.

The complaint has been escalated to the Regional Manager.

Kind Regards

PG Glass Head Office