EC
Elmarie C
1 reviews | Active since Feb 2016
16 Feb 2016, 11:54
No response
More than 3 weeks I finally got h old of PG glass for a quote. on 3/2/2016 Vasco came out after I had to phone several times for someone for a quote. Ive accepted the quote and after several times phoning them and promises from them we commit to an installation date for 15/2/2016 by Nthabi. Yesterday no one came to fix the windows...nobody phoned. I phoned them several times and was told they will put me through to Vusi and ask him to phone me. Well, the line went dead and nobody phoned. I phoned again this morning and left 2 messages - no response. How much time was wasted since beginning of February for windows to be fixed???
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PG Glass's replyOfficial
17 Feb 2016, 11:31Hello saaaca,
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Best regards,
PG Glass's reply17 Feb 2016, 11:31
Official
Hello saaaca,
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Best regards,