No responce after 7 weeks and various calls

I logged my windscreen claim with my insurer on the 19th of January. After numerous calls from myself to your Boksburg branch (twice), then the mobile unit, then Benoni and then mobile unit again, I still haven't had a POSITIVE!!! response to when you will be so kind to replace my windscreen. <br> I unfortunately have to deal with you because my insurer is only dealing with pg - which doesn't surprise me.<br> And please don't say you called because I said POSITIVE - I am the customer so it is actually supposed to be YOUR/PG glass' responsibility to call me??? for at least the 5 times I called you???<br> The 2nd time I called Boksburg, they said they'll call me when the glass arrive; that's about 5 weeks ago. On my last call to the insurer, I was told Benoni would call me within 24-48 hours. 3 days later I received a call but I was in a meeting and couldn't answer BUT again called you at 16h50 and was told I would be called back the following day. <br> Obviously this didn't happen or I wouldn't have been logging this complaint.<br> Is there a branch where the staff actually work and don't sit around all day as with Boksburg?<br>