No feedback

Good day

It has been a month now since I logged a complaint for my cracked windscreen and PG glass has not given me fully feed back on the matter.

The only feed back they told me is that the claim is rejected even though they had not followed proper procedures of glass inspection because their plant where they take the glass for fully proper inspection was closed during December holidays. I have to pay for a new glass and get my car back since they had it stored in their premises for two weeks and my claim was rejected. However the full inspection was not done.

I called Standerton PG glass and told them that I want the windscreen to be taken back for proper inspection and they must give me feedback on email which I provided to them as *********** but up to this day no one has emailed me to give me feedback.

The told me I must pay for a new glass which I had no money for and they said I must pay in a deposit of R1000 in order to get glass installed and get my car back and the rest of the money must be paid in monthly installments.