No delivery

I logged a claim through Hollard yesterday to get my windscreen fixed at about 17h00 but never got any feedback from anyone as to why no one came as I waited till 18h45, I then followed up to find out why no one came through but I was promised that by today I will have my windscreen fixed my ref number is: ***. I then called the guy who promised to come fix my windscreen today and he said he will try his level best and get it fixed today but then to<br> My surprise I get a call from Juanita at pg glass telling me that my windscreen will only be fixed on Tuesday, why should I wait for Tuesday when I went through the right channels and made sure I submit my claim asap but I see I am not priority I will have to wait while other people's windscreens are fixed, I will not allow that and will take it up with the highest authorities. I feel no one wants to take responsibility or wants to deliver service. I am highly disappointed with the poor service I got and I will not wait for Tuesday. A plan has to be made I have errands to run and I can't be explaining to every metro police cop that I'm waiting for my windscreen to arrive, I will not take that.