Never use them again

My mothers side window was smashed last week. The claim was approved and allocated to this branch on monday. They said they'll call when the window gets in. On Wednesday we followed up and they said we can come in Thursday 21st. When she arrived it wasn't there and they said they're too busy. She got there this morning and had to wait an hour before getting helped. Her vehicle is being used for transport of kids. I will formally write a complaint to Outsurance that they should not refer claims to you. I also had **** service from PG last year when replacing my windscreen.