MY PG GLASS (Krugersdorp) NIGHTMARE

MY PG GLASS (Krugersdorp) NIGHTMARE On Thursday (1th March 2018) afternoon I went into the branch for start my Insurance claim for my Ford Kuga, Samantha helped me, she gave me a form to fill in, not once greeted me properly. I then filled in the form, gave it back to her. I then looked at her and asked her aren't you going to look at my car, she didn't even look at me told me with a raised voice " I CAN SEE THE CAR THROUGH THE WINDOW", I walked out just left it there. On Friday (2nd March 2018) got a call from another admin lady telling me the claim went through and will confirm on the Monday (5th March) if my window arrived and that I need to pay the R500.00. I asked her don’t I get an option of the generic glass, she said she will confirm and phone back, she did phone me back and said no I don’t have that opinion. I then rep**** that’s fine let me know on Monday if the window arrives. Then on Tuesday ( 4th March) Samantha phoned me again with the following responds : " Why haven't I came in on Monday (5th March2018) to fix your window" I rep**** back you should have phone me on Monday (5th March)to confirm, she rep**** back with a sarcastic tone " IF WE PHONE YOU SHOULD KNOW THE WINDOW IS HERE", My reply back to her was and how should I know that, if no one ever told me the window will be there we don’t need to confirm. Not once did this lady greeted me properly, so by this time I am fed up with their Customer Service. On Wednesday (6th March) afternoon I then rushes from Midrand to Krugersdorp to be there by 3pm, apparently that is their cut off time. By then I have had such bad customer service and phoned the Operations Support & Admin Manager to raise my concerns about the Krugersdorp Branch, she did handle my situation quite professionally. On the Thursday (7th March 2018) afternoon Krugersdorp had a Rain Storm and the water was pouring into my car while driving and I then phoned the Support & Admin Manager immediately. She arranged for your Glass Fitters to come out to my house that same evening. When they arrived without a new windscreen, my Husband then phoned again the Operations Support & Admin Manager telling her we want a new windscreen to replace not just to seal it. However, they have also confirmed that Charlie Pretorius (at the Krugersdorp Branch) never replaced the new rubbers and sealed it properly. On Friday (8th March) Ford has confirmed that there is quite a bit of water damage to the interior roof lining and carpets left and right Front and to establish the electronic damage they cannot confirm that , they need a deposit on the car to determine the water damage on the electronics because they need to remove the dashboard to test all compartments, just to replace the Hood Lining and two Carpets so far is 28 000. I have been in contact with Mossie the Reginal Manager let’s see how they are handling this matter going future. I have submitted all required documents by 9.02am on the Friday Morning.

I have been inconveniencing by poor negligence of staff….