Mobile unit to replace windscreen.

I have appointed pg glass on the 1st of november for my santam claim glass replacement with number ***. It is the 9th of november still no repair has been done. It apparently is a fight over which brance must do the installation. The mobile unit was requested as I live in Grotto bay. Not only don’t they know where Grotto is, but they don’t know who must do it. The previous claim I also requested pg glass and received excellent service. Nine days later and pg is still not sure if the want to repair the glass.