Mistreatment by pg glass kokstad - appalling service

So disappointed by pg glass kokstad, 30 June 2026 I personally went down to their store to avoid miscommunication of getting things wrong over the phone since i'm based in johannesburg and the store is in Kokstad I showed the lady Margie Vd Merwe and one of the guys KT who does the installs the door that i wanted installed for a property I'm building in Mt Frere (pivot door) for the front entrance door, she wrote down all of the details of all the things i wanted. Prior to my visit when the men were at the property i whatsapped the image of the door to my father to show them and the exact door pivot door was shown to the men that went to measure the doorway for reference to ensure that all their measurements was recorded accurately, because i was in store personally and had the information recorded by the lady there upon receiving the quote and invoice which had very vague description and no product codes i made the payment trusting the information discussed on the 30th was still accurate 05 August 2026 the men went to install but they put in a completely incorrect door which is a patio folding door, and when i raised this to Margie, she is now saying that i showed her another door and was echoed by the workers as well, gaslighting me to seem i'm in the wrong at this point if they are going to be in denial or make me a **** than admitting to their error, they can remove their door and give me my refund, further investigating for another door that they installed on the invoice i was charged R32000 but when i approached the supplier the door was only costs R9000 at pg aluminium making no sense why the price was escalated so high for the door DGLB in charcoal so now i need answers and resolution and not to be treated like I'm a crazy person for products and services that i have paid fully for, i always have to call and chase for answers Margie gives me the run around when i ask to speak to her manager and that she'll get her to call me which she never does. That's appalling treatment, I need the matter escalated investigated and resolved, customers cannot be treated like this and i need the invoice broken down to me to prove that i was charged fairly and for them to put in the door i asked for if not then remove and refund me, Ill find another supplier, because i'm not happy at all with their service and i'd hate to believe that this is how the company treats their clients there, I've used other pg glass in other regions so i know that this is not the standard.