Mirror Mirror on the Wall

<p>On Friday 2016-07-08</p> <p><br />My car was booked at PG Class in Secunda ( ********** 284) to replace its windscreen, arrived early as instructed by the receptionist ( 8am ) did the paper work and asked to wait for someone to inspect my vehicle. The man who then inspected my vehicle had to get a crash course on who to do the inspection there in front of me. Sign the paper work of the inspection and waited for this man to take the key of my vehicle, he was in such a hurry that his friend ( co-worker ) had to call him back for the keys.</p> <p><br />Left for work, went about my day, then I sow it was close to 1pm. This was the agreed time my vehicle was suppose to be DONE. Phoned PG Class up, struggled to explain to who ever answered the phone what my vehicle looks like so I can have an update on its progress. After a few minutes the lady tells me that "its done , would be ready in 10min as there just cleaning it"</p> <p><br />Left work to go pick up my car, get there and without me having a chance to inspect my car they ask me to pay, which I did. Got to my vehicle to fined there are still water marks on the windscreen (so it was not "just being cleaned") a worked spotted me looking at the water marks and gladly removed it for me. Pulling out the vehicle I see that the mirror (the one attached to the windscreen) was wobbling about, pulled into a parking looking at the invoice I see who was working on my car (so clearly when I phoned my car wasn't done as I now had a broken mirror hanging on the windscreen). Go into the shop and asked to speak to the man, he looks busy but I am insisting that he should have a walk with me as I knew this was serious. With this argument going on the admin lady stepped in the reception area and asked what the issue was. Explained to her what going on and we went to go have a look. He tried explaining what happened but I was not interested in what happened just how are we going about sorting it out. After a few minutes of standing around I was instructed to go to this admin lady's office.</p> <p><br />When I enter the office I was handed the phone and it was the owner of the shop on the line. After explaining my story to him he assured me that he would order me a new mirror and that it will be sorted Monday/Tuesday (***). I explained to the owner that I was not upset that the mirror was broken, all would have been well if they phoned me to tell me there was an incident with the mirror and that a new one would be ordered. He then said that he would have a chat with his people. I thanked him and went on my way.</p> <p><br />On Monday 2016-07-11 I phoned (at 8:15am) the PG Class office to get an update on the situation, asked to speak to the admin lady again and the receptionist insisted she could assist me, after explaining the reason for my call she put me on hold then trough to the admin lady (time wasting) anyway, asked the admin lady for an update and it looked like she wasn't up to speed and told me she will get the owner to phone me in a few minutes. At 3pm still no call from the owner , I phoned again. The admin lady still didn't look like she was up to speed as she asked what the arrangement was.</p> <p><br />She then said she would find out and let me know as soon as possible.</p> <p><br />On Tuesday (2016-07-12) at 8:15am I phoned once more and asked to speak to the admin lady only to find she is not in yet.</p> <p><br />It is now 4:50pm and still no call from PG or the owner and still the mirror in question is broken.</p> <p><br />I have no word to describe this service for PG Class.</p>