1 reviews | Active since Dec 2016

15 Dec 2016, 09:11

Mirror installation sub- standard. Waiting for feedback

<p>i ordered mirrors to be installed. Mos ofl the holes that were drilled in the mirrors are chipped badly. I have been waiting a week now for PG Glass to come and review the poor workmanship and replace the mirrors. I wait at home every day for someone who never arrives and they are never able to give me a timeframe. Even the branch manager was supposed to come before work this morning. It is 9:10 - I am still waiting...</p>

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Replies (3)
PG Glass
PG Glass's reply15 Dec 2016, 09:36
Official

Thank you for bring this complaint to our attention.

The matter has been escalated to the manager.

As soon as I have feedback, I will revert back to you.

Kind regards

PG Glass Head Office

's update28 Dec 2016, 09:51
Reviewer Update

I am again not getting an answer at the branch. The arrangement is for the installation to happen today but I have to arrange access at the gate. Would appreciate some sort of feedback or call to confirm installation time.

PG Glass
PG Glass's reply05 Jan 2017, 14:16
Official

Dear Ma'am,

Our sincere apologies for the poor service delivery.

It is my understanding that this matter has been resolved.

Thank you

PG Glass Head Office