Mind boggles at such BAD Service levels

Service levels from the call centre are mind bogglingly BAD. 3 to 4 calls a day for 3 days to get a simple quote emailed to me :-(

Then the idiots SMS me the quote. Hmm, not quite what I requested, but wait, here's his email address. So email him the same request with their reference number: ********** . Mail was delivered, but not answered.

Call and ask to speak to a manager, option 4, and get put on hold for an eternity. Disgraceful service. This is the second time in under 10 days, with exactly the same issues. Previous references: 60 ********** 57, 60 ********** 55 and 60 ********** 58. Got quote eventually nut with no registration number. Cannot submit quote without it. Called again....

***********? Or just don't give a continental..........