JW
JANIEN W
1 reviews | Active since Jan 2015
29 Jan 2015, 14:42
Managers screams at me over the phone
When I dropped my car off at PG Glass PTA @ 9am, I was told that it would take approximately three hours to replace my windscreen and that I will be called when my car is ready for collection. I was called at 2:50pm and told my car was not yet ready because they were understaffed and that my car would only be ready by 5:00pm. I was informed that I could collect my car up till 7pm because they would be working late. I informed them that I would pick up my car after 6pm. I only had two lift opportunities to their workshop
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PG Glass's replyOfficial
29 Jan 2015, 15:20Hello JanienWilkens,
Thank you for taking the time to let us know of the service you have received from our PG Glass Menlyn branch. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Kind Regards
PG Glass Head Office
Thank you for taking the time to let us know of the service you have received from our PG Glass Menlyn branch. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Kind Regards
PG Glass Head Office
PG Glass's reply29 Jan 2015, 15:20
Official
Hello JanienWilkens,
Thank you for taking the time to let us know of the service you have received from our PG Glass Menlyn branch. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Kind Regards
PG Glass Head Office
Thank you for taking the time to let us know of the service you have received from our PG Glass Menlyn branch. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Kind Regards
PG Glass Head Office