Lying & Poor service

A claim was registered with SA Home loans for a glass door that shattered when the lawnmower shoot a stone at it. This happened on a Friday morning at about 8am. Before 9am, a claim was registered and PG Glass was appointed to replace the glass. For the rest of that Friday, I've heard nothing from them and did not have a phone number to call them. Saturday I've tried to call SA home loans to find out what the delay is. Needless to say, I had to speak to a machine. On Monday, about mid day, PG glass called to make an appointment to come and replace the glass. When asking them why only now and not Friday, they **** and said my wife agreed on leaving the broken glass until Monday. My wife never received any call neither will she agree to this. On Friday night, we had a storm in JHB and my blinds in front of the broken window was badly damaged. If the door was fixed the same day, the blinds would still be OK. I also had to ask CHUBB security to stand guard at my house for 3 nights as I do not have burglar bars in front on that window. Not sure if they are going to charge me for that service. Now, SAHL are investigating and claiming that they are waiting for PG Glass to do their investigation. Meanwhile I am left in the dark - not knowing what is going on...?? Also the clean up afterwards was pathetic...!!