Lack of Customer service

I was recently at the PG Glass branch in Fourways, to repair my windscreen that had a major crack caused by flying debris on the highway. It’s understandable that the branch does not keep the glass on site, they have to order it in from the Distribution center or supplier with a lead time of 2-3 business/working days. This particular order took 6 days (4 business days) to be completed. The communication with admin was good, they informed me via sms that the claim had been processed/pre-approved and the actual branch would make contact with me.

On arrival for my appointment which was booked and pre-arranged the front desk staff seemed to have been on lunch so there was no one to help me. I waited and was assisted by a technician from the back who saw I had been waiting for a while. The reason for my complaint is the lack of customer service, effective communication at the branch and efficiency. I was not informed after the car was done, the actual work done took more than 2 hours, in the actual waiting area I was accosted by 2 pedestrians, at different times, who walked in from the street asking for money, so no security or customer vigilance present. The whole experience was made worse by the fact that the front shop assistants (all 3 of them) were not helpful or friendly.

I would recommend you go anywhere but here to fix your windscreens, I’m so disappointed.