LACK IN CORRESPONDENCE FROM MANAGERS

Morning,<br> <br> The Technical Manager was here on Thursday 03/12/2015, to assess the work that needs to be done on my car's rear window. <br> <br> I was contacted the same day by the lady from the complaints department Lucy Moodley, who arranged & confirmed that my car would go to PG Glass Menlyn on Wednesday 09/12/2015.<br> <br> I kindly asked for the work to be done & if PG Glass slips up again what will happen to be put in writing. This request was done on 03/12/2015. <br> <br> This morning I sent a follow up & still no reply?