Inefficient Customer Service.

I called PG Glass customer care 2 weeks ago, Tuesday the 13th of March 2018 wanting to find out pricing on a new windscreen for my vehicle. In this event, they went through their scripted response and gave me the estimate price and advised that i should call the PG glass branch closest to me to get the correct price. I then opted to call PG GLASS SANDTON. After at least 10 tries, I got through. The lady i spoke to advised that I need my vin number which i provided. She then went on to say i should leave my details and what she will do is contact my vehicle branches to see who has the available part and then give me a call back. I HAVE BEEN WAITING EVER SINCE!!!!!! Today, the 28th March 2018, I called PG GLASS SANDTON again only to go through customer care. I was read the same script as per previous mention. I then stopped the lady before she continued and i told her I have heard all of this before and I questioned why the branch number is going through to the customer care line, she then told me that the PG GLASS SANDTON branch is moving offices therefore they cannot help me today....After waiting for sooo long for a response from PG GLASS, i have taken the initiative to actually contact the car dealership myself to see if the part is available. Only to find that the part will be ordered today and should arrive tomorrow and the part can be fitted tomorrow as well. Can PG GLASS not be as efficient? None the less i have sorted it out myself!!!!