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<p>Wednesday 16 May we contacted the customer contact centre to request a replacement windscreen, We gave them our insurance details, vehicle details and contact details. We were told to expect a call 2 hours later as confirmation that the claim was registered with our insurance. We alse requested that the replacement be done at our home and that we want a genuine Shatterprufe windscreen. The day passed with no calls. Thursday I phoned the Krugersdorp branch to enquire about the claim, but was informed that the work was not booked with them but with Rustenburg, I told the guy to get the work moved to the Krugersdorp branch, then he asked when I am going to bring the car for the work. I told him we clearly requested that the work be done at our home. Friday came with still no confirmation for the work to be done on Sa****ay, we then phone our broker to sort out the mess. The weekend passed with no update. Monday morning we phoned the brokers again, we were told that after a lot of calls they managed to get the work moved to the Krugersdorp branch and will receive a call from them to arrange when they can come to our home. Later the afternoon we still had no call, phoned the brokers again, received a call back from them and was told that PG Glass's excuse is that they phoned the whole morning but we did not answer our phone. Utter nonsense. After ending the call we immediately received a call from the Rustenburg branch asking when we are bringing the vehicle. Now that was that, I told the woman to cancel the repair and the claim we do not want to have anything further to do with PG Glass. We phone our brokers again to inform them of the situation, while on the phone with them the Rustenburg branch kept calling, we were forced to end the call with our brokers to answer and told the guy calling that we are not going to let them do the work and that they should cancel the claim. </p> <p>This is truely a bad service from PG Glass and really ***********.</p>