INCOMPETENCE ON A NEW LEVEL

I claimed for a cracked windscreen via my insurance with PG Glass... It took them 2 weeks to replace my windscreen after I had made several phone calls and driven to their premises 3 times... When I logged the claim I was sent a claim number via sms... But then after that, they decided to lose my number or whatever, because they didn't have the correct number when I called them to make a follow up.. The first call I made to them they read out the number they had and was my husbands, and the other one I don't even know... And the car on claim was Toyota Hilux when my car is a Jeep... Fast forward to a few days later I called them again and I was told that my matter was escalated.. I refused to hang up until talking to someone in their complaints department.. I spoke to Naledi who was very helpful and also updated my details to the correct ones.. I waited and waited for the Edenvale branch to call me and they never did.. I then drove to them to ask what is going on.. Again I was told that they were trying to get hold of me but couldn't.. Anyway I was given an appointment for Thursday 10th . I was told to bring my car anytime as long as it is not before 15h00.. I went there I think around 13h00-14h00 and I was told that they are short staffed, and they will come to my house on Friday the following day to fit... On Friday AGAIN they don't call me, they call my husband and they tell him that the windscreen broke while loading it on their bakkie to come to me... And then they didn't even tell him when they are going to reschedule it to.. Later on I took it upon myself to drive to them AGAIN... When I got there I was told that actually the new windscreen just got delivered and they can fit it.... They didn't even call me for a re-reschedule but they have the audacity to tell me that "OH ACTUALLY YOUR WINDSCREEN JUST ARRIVED"... I then set an appointment for Monday because I was going somewhere on Friday when I decided to go to them.. They arrived on Monday only to find out that the excess amount is not the same as what I was told.. I was told on the phone that it is R500.00 but their guys had paperwork that said R865.88.. Trying to resolve that was just another drama in itself... At this point I had, had enough on them and just let the guy fit and pay.. I WILL NEVER EVER USE PG GLASS EDENVALE IN MY LIFE