INCOMPETENCE AT ITS PEAK

I own a VW polo gti and my windscreen needed a replacement as it was damaged. My broker was contacted to put in the necessary claim with Santam (my insurance) . Arrangements with PG glass were made and my broker informed me that PG glass will contace me in making an appointment and send out a mobile unit. PG Glass then contacted me but did not give me an option of a mobile unit or explain same to me. i was just called to confirm an appointment at one of the fitment centres. i then confirmed menlyn as i though it would be closer to my work place. upon arriving at menlyn, they informed me that it would take 2 to 3 hours and this was a shock to me as no arrangements were made with my work place and this was not in my favor or convenience. However, i did not complain and waited patiently even though i lost valuable time. Ever since my dwas replaced, my car seemed to have a strange odor often and i could not understand what this was. About 4 weeks later, i was in my car and it started raining and i was flabbergasted when i noticed water dripping into my car from the windscreen. I then called my broker, who made arrangements with PG Glass to contact me. Ntombi from PG glass contacted me and advised i should go back to menlyn. I obviously refused as i was displeased and i had already incurred inconveniences at this branch. I further requested Ntombi to send out a mobile unit and she said it was not possible as there would be costs and the Menlyn branch is the one that did the initial job and they would then need to figure out which branch bears the costs. i explained to her and asked her how dies the costs become the client's problem. she then made arrangements that the mobile unit would come out. On 6th March 2018, the mobile unit (Thomas and John - the only 2 honest and worthy of commending) came to my workplace with a new windscreen but informed me that all gti's have a rubber top on the windscreen and that Menlyn did not put a rubber and the glass they brought with them did not have the rubber as they were not aware it was a GTI. They reported back to centurion and spoke to a gentleman ( by the name of Darrel - i stand under correction) and he insisted with the mobile unit to change the glass anyway, even if there was no rubber. I was beyond a loss for words at this response, and I did not allow it. We then came to an agreement that the mobile unit will come out with the new glass for the GTI on 12th March at my residence. The unit came out and the two men, namely, Sydney and Itumeleng, who informed me that they didn't co me with a new glass and they thought they had to just remove and fit my already existing glass as it was not fit properly. This seemed like they came with no intention to fix the problem. They even showed me that the glass that menlyn fitted was not an original. Could this be any more deplorable????? NOW MY CAR IS DAMAGED AND I DO NOT HAVE AN ORIGINAL VW WINDSCREEN