RD
Refiloe D
1 reviews | Active since Jan 2026
10 Feb 2026, 15:56
I made payment on the 30th of January
I made payment on the 30th of January. Walked into the branch on 2nd February to ensure the ordering and booking are done. To date I have not had my windscreen fitment done and I would not have paid for it if it wasn't required immediately. I have the challenge of being stopped by the law enforcement yet I have paid for the windscreen. Today Hannah who works at Heidelberg could not tell me when to expect the fitment as the supplier has not said
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PG Glass's replyOfficial
10 Feb 2026, 16:58Hi Refiloe,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused.
This is certainly not the level of service we aim to provide, and we are sorry that you were unable to get clarity from the branch regarding your fitment date. We would like to look into this matter as a priority and ensure you receive the support and feedback you need. A member of our team will be in touch ASAP to assist and resolve this.
Many thanks,
PG Glass Team
PG Glass's reply10 Feb 2026, 16:58
Official
Hi Refiloe,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused.
This is certainly not the level of service we aim to provide, and we are sorry that you were unable to get clarity from the branch regarding your fitment date. We would like to look into this matter as a priority and ensure you receive the support and feedback you need. A member of our team will be in touch ASAP to assist and resolve this.
Many thanks,
PG Glass Team