BR
Barend R

1 reviews | Active since Jan 2014

01 Dec 2016, 12:56

How long do I have wait?

<p>After waiting for three weeks for my windshield, PG Glass confirms the apointment without actually having the glass. After 4 phone calls and 5 days later, they confirm that they received the glass and fitment for today 1 Des at 14:00. 11:30 I received a call that the windshield that was on backorder that I have been waiting for, for three weeks, was broken in their storage???!!!</p> <p> </p> <p> </p> <p>Will I now have to wait another 3 weeks? This is unacceptable. I need my windshield replaced. My wife is the regular driver and it is extremely unsafe for her to use the car in its current condition.</p> <p> </p> <p>Barend Le Roux</p> <p> ********** 076</p> **********

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Replies (1)
PG Glass
PG Glass's reply01 Dec 2016, 13:49
Official

Thank you for bring this to our attention.

The complaint has been escalated to the regional manager.

We will remain in contact with you until the matter has been resolved.

Kind Regards

PG Glass Head Office

Best regards,