MT
Malcolm T
1 reviews | Active since Nov 2025
27 Mar 2026, 08:17
Horrible service
I had my bakkie window replaced in January on the 12th. We have been struggeling to get a invoice out of them since then. Zinhle nxumalo is the lady that was suppose to send me the invoice. I went there to PG glass yesterday and sat there for almost 2 hours just to receive a invoice that is wrong. I am still waiting for the correct invoice and this is just pathetic. I will never do business with PG glass again
Helpful (0)
Replies (3)0
Replies (3)
PG Glass's replyOfficial
27 Mar 2026, 09:13Good Day Malcolm,Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your invoice. We understand how disappointing it must have been to wait this long, and especially to receive an incorrect invoice after your visit.This is certainly not the level of service we aim to provide, and we take your feedback very seriously. We are currently addressing this matter with the relevant team, including Zinhle, to ensure that the correct invoice is issued to you as a matter of urgency.We truly regret the inconvenience caused, including the time you spent at our branch, and we appreciate your patience while we resolve this for you.Kindly allow us a short moment to correct this, and we will ensure the accurate invoice is sent to you as soon as possible.Thank you for your understanding.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
PG Glass's reply27 Mar 2026, 09:13
Official
Good Day Malcolm,Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your invoice. We understand how disappointing it must have been to wait this long, and especially to receive an incorrect invoice after your visit.This is certainly not the level of service we aim to provide, and we take your feedback very seriously. We are currently addressing this matter with the relevant team, including Zinhle, to ensure that the correct invoice is issued to you as a matter of urgency.We truly regret the inconvenience caused, including the time you spent at our branch, and we appreciate your patience while we resolve this for you.Kindly allow us a short moment to correct this, and we will ensure the accurate invoice is sent to you as soon as possible.Thank you for your understanding.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
MT
Malcolm T's updateReviewer Update
27 Mar 2026, 10:24This issue has not been solved yet. I need that invoice before 11:00. Waiting half a day again. Absolutly pathetic service there are no other words . Customer service is not a priority here seems like it
MT
Malcolm T's update27 Mar 2026, 10:24
Reviewer Update
This issue has not been solved yet. I need that invoice before 11:00. Waiting half a day again. Absolutly pathetic service there are no other words . Customer service is not a priority here seems like it
PG Glass's replyOfficial
27 Mar 2026, 12:45Good Day MalcolmPlease accept our sincere apologies for the delay and the frustration caused. We understand your urgency and acknowledge that this experience has not met the level of service you expected from us.Kindly note that the corrected invoice has now been sent to the email address provided above. Please confirm once received, and do not hesitate to let us know if anything further is required.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
PG Glass's reply27 Mar 2026, 12:45
Official
Good Day MalcolmPlease accept our sincere apologies for the delay and the frustration caused. We understand your urgency and acknowledge that this experience has not met the level of service you expected from us.Kindly note that the corrected invoice has now been sent to the email address provided above. Please confirm once received, and do not hesitate to let us know if anything further is required.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO