KK
Kgaugelo K

1 reviews | Active since Sept 2012

22 May 2024, 11:36

Horrible Customer Service

Horrible Customer Service from PG Glass, have been waiting for windscreen replacement from beginning of May as they said they needed to order the Glass. No communication whatsoever about the status of the scheduled replacement, when you call the call center all they can tell you is that they don't know what's happening. They would keep on asking you to hold and transfer you from one consultant to another all not knowing what's happening. They even go to the extent of promising to call you back which never happens.

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Replies (1)
PG Glass
PG Glass's reply23 May 2024, 08:58
Official
Good Day Kgaohelo

Thank you for taking time to talk to us

Please note that we are looking into the matter and will revert.

Kind Regards
PG Glass HO