Horrible and unprofessional service.

On Monday the 16th October 2017 I took my car in for front rear door glass replacement, a simple enough job. When taking my car there the central lock for the door was working. However after replacing the glass the central lock for the door was no longer working. I told them on the spot that the central lock for the door is not working, they tried to fix it but they could not manage and they told me that the central lock holder was broken. I insisted that they must fix it because when I came with the car the central lock was working and I could not travel with the car that does not lock.

They told me that they are going to disconnect the central lock so that I can be able to lock the car manually and they will get a new holder and they will call me the following day to fix the central lock. I waited for the call but nobody called me, I called them on Friday the 20th October 2017 and they told me that the guy who was dealing with my claim was off and they will contact me when he return and they never called. Today I called them again and they told me that they won't be able to fix the central lock because it is not their fault that it is not working and the central lock was not factory fitted even though it was fitted by VESA (Vehicle Security Association of South Africa)approved installer . While the facts speak for themselves...