Have to pay immediately but takes months fo fix

We ordered a bespoke window from PG glass Oudtshoorn. Contact ws a chap by the name of Francois It was insanely expensive for me but seeing that PGglass had a good reputation Ipaid . The window was delivered ..minus critical stuff. Went back to PGG and complained a few days later they sent out a repair team who arrived without the correct items to fix . A month later they arrived with a part but it was again the wrong part. We were then into March already. A Month later they showed up with the correct parts and drilled my window frame again to fit the new part that should have been installed from the outset. Now that the correct part has been installed, it was in April, the waterproofing strip did not seal properly. They said will be back the next week.......well we are fast approaching end of June and still no sign of PGG to fix something that should never have needed a fix. So beware when PGG promises next week. It will turn into months with still no fix |