Glass my a**

On 11 October I registered a claim to REPLACE the FRONT LEFT PASSENGER WINDOW (with smash and grab) of my car. Firstly, I want a screen shot of the claim as it was registered on your system, as I believe it was not registered as a FRONT LEFT PASSENGER WINDOW (with smash and grab) claim but as something else, a windscreen or perhaps just a repair. I have raised another complaint regarding the actual claim with Miway. After registering the claim, I received a call from PG Glass who I gave the same information as I gave Miway. Then they said that the branch I selected, Allen’s Nek, will call me to arrange fitment. I received no calls or messages and between 15&16 October I made contact with the PG Glass (Allan’s Nek - I spoke to Liezl and Portia) I would like to go to in order to fit the new window. On 16 October I was advised that the window will be ready the next day and I made an appointment to fit on Friday, 19 October @ 10am. I was on training so I had to arrange for my partner to drop me off 2 hours before to make it back to the PG Glass branch in time for fitment. My partner waited 2 hours in the branch before she was told that there is no window. How do you make an appointment to fit a window but you do not have a window?????? How do you make someone wait for two hours and then only tell them there is no window to fit????? To top it all, after all of this, I was told that it will take up to two weeks to get a window. Why was I not told this when I first spoke to PG Glass?? I eventually told my partner to leave PG Glass without a resolution or window. Now PG Glass is blaming Miway, and Miway is blaming PG Glass and I am sitting in the middle. I actually do not want to deal with PG Glass again, how do I know that I will get a proper window, or a window at all??? Pathetic for a lack of a better word really…