DD
Dale D
1 reviews | Active since Sept 2020
20 Jun 2025, 13:39
Fourways branch useless !!
Fourways branch. Receptionist is was extremely unfriendly when arriving. Was told my windscreen would take less than 2 hours . I had to waste 2 hours during work hours at a coffee shop. After returning just over 2 hours later , they hadn’t even started. I said I can’t wait another 2 hours and insisted they come do the replacement at my home. They were very unapologetic and rude and said they might come in 3 to 4 days time. I’ve asked my insurance company to use another service provider
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PG Glass's replyOfficial
23 Jun 2025, 08:43Good Day Dale
Thank you for bringing this to our attention.
We would like to sincerely apologise for the poor service you received at our Fourways branch. It is unacceptable that you were treated in an unfriendly and unprofessional manner, and that your time was wasted due to delays and a lack of communication. Your frustration is completely understandable, especially considering the inconvenience caused during your working hours. We deeply regret not meeting the service standard we promise our customers. Please be assured that we are urgently addressing this matter with the team involved to ensure accountability and prevent this from happening again. Although we understand your decision to request another service provider, we would appreciate the opportunity to restore your confidence in us.
Kind Regards
PG Glass HO
Thank you for bringing this to our attention.
We would like to sincerely apologise for the poor service you received at our Fourways branch. It is unacceptable that you were treated in an unfriendly and unprofessional manner, and that your time was wasted due to delays and a lack of communication. Your frustration is completely understandable, especially considering the inconvenience caused during your working hours. We deeply regret not meeting the service standard we promise our customers. Please be assured that we are urgently addressing this matter with the team involved to ensure accountability and prevent this from happening again. Although we understand your decision to request another service provider, we would appreciate the opportunity to restore your confidence in us.
Kind Regards
PG Glass HO
Best regards,
PG Glass's reply23 Jun 2025, 08:43
Official
Good Day Dale
Thank you for bringing this to our attention.
We would like to sincerely apologise for the poor service you received at our Fourways branch. It is unacceptable that you were treated in an unfriendly and unprofessional manner, and that your time was wasted due to delays and a lack of communication. Your frustration is completely understandable, especially considering the inconvenience caused during your working hours. We deeply regret not meeting the service standard we promise our customers. Please be assured that we are urgently addressing this matter with the team involved to ensure accountability and prevent this from happening again. Although we understand your decision to request another service provider, we would appreciate the opportunity to restore your confidence in us.
Kind Regards
PG Glass HO
Thank you for bringing this to our attention.
We would like to sincerely apologise for the poor service you received at our Fourways branch. It is unacceptable that you were treated in an unfriendly and unprofessional manner, and that your time was wasted due to delays and a lack of communication. Your frustration is completely understandable, especially considering the inconvenience caused during your working hours. We deeply regret not meeting the service standard we promise our customers. Please be assured that we are urgently addressing this matter with the team involved to ensure accountability and prevent this from happening again. Although we understand your decision to request another service provider, we would appreciate the opportunity to restore your confidence in us.
Kind Regards
PG Glass HO
Best regards,