1 reviews | Active since Dec 2016
Formal Complaint – Incorrect Glass Ordered for My Vehicle
I am writing to formally lodge a complaint regarding the service I recently received from PG Glass. After booking my vehicle through Discovery Insure more than a week ago, I was informed that the incorrect size of glass had been ordered for my vehicle.
This error has caused me significant inconvenience and additional transport costs, as I had arranged my schedule and transport around the original booking with the understanding that the correct replacement glass would be available. I have now been told that I must wait an additional 2–3 days for the correct size glass to arrive and be fitted. This delay, on top of the initial wait, is unacceptable and has disrupted my plans unnecessarily.
I expect PG Glass to take responsibility for this error and to ensure that the correct glass is sourced and fitted without any further delays. I also request that consideration be given to compensating me for the unnecessary transport costs I incurred due to your mistake.
Please treat this matter with urgency and provide me with confirmation of when the correct glass will be fitted.
Thank you for bringing your experience to our attention.
We sincerely apologise for the inconvenience and frustration caused by the incorrect glass being ordered for your vehicle. We fully acknowledge the disruption this has caused to your schedule, as well as the additional transport costs you incurred.Please be assured that this error does not reflect the level of service we strive to provide. We have escalated the matter internally to ensure that the correct glass is sourced and fitted as a matter of urgency. Our team will confirm the exact date and time for the fitment and ensure there are no further delays.We value your feedback, as it helps us improve our service, and we deeply regret the negative experience you’ve had.
Kind Regards
PG Glass HO
Thank you for bringing your experience to our attention.
We sincerely apologise for the inconvenience and frustration caused by the incorrect glass being ordered for your vehicle. We fully acknowledge the disruption this has caused to your schedule, as well as the additional transport costs you incurred.Please be assured that this error does not reflect the level of service we strive to provide. We have escalated the matter internally to ensure that the correct glass is sourced and fitted as a matter of urgency. Our team will confirm the exact date and time for the fitment and ensure there are no further delays.We value your feedback, as it helps us improve our service, and we deeply regret the negative experience you’ve had.
Kind Regards
PG Glass HO
We sincerely apologise for the frustration and inconvenience caused.
Our team did reach out to you telephonically, and as confirmed, you are currently on your way to the fitment centre where the fitment will be carried out today.We truly appreciate your patience and understanding, and our team remains available should you need any further assistance.
Kind Regards
PG Glass HO
We sincerely apologise for the frustration and inconvenience caused.
Our team did reach out to you telephonically, and as confirmed, you are currently on your way to the fitment centre where the fitment will be carried out today.We truly appreciate your patience and understanding, and our team remains available should you need any further assistance.
Kind Regards
PG Glass HO