Faulty Fitment (Twice) and not keeping appointment

After the windscreen was replaced the first time, there was excessive wind noise originating from it while driving and the vehicle interior was left dirty. We contacted the branch and they requested we bring the vehicle back in. When we came to pick up the vehicle the fitment person indicated that the previous fitter neglected to add silicon to a portion of the windscreen - This could have resulted in more damage if it rained! <br> <br> He insisted that the windscreen is now 100%, but this was not the case. We phoned them again, and scheduled an appointment for today (15/12/11) and they added in a very unfriendly manner that we must be there at least before 14:00.<br> <br> When we arrived there before their requested time and was informed that they do not have enough fitters available and also that they can't find the appointment on their books. Apparently now the first available time is Thursday (15/12/17).<br> <br> Thus, in a very short time I experienced from this branch shoddy workmanship, lack of proper administration/communication and a very bad attitude towards customers. <br> <br> I find rudeness towards customers unacceptable. Also the poor workmanship which is your core business is shocking!!!