Extremely poor customer service

Extremely poor customer service. The PG glass in Alberton decides to schedule an appointment with me. (a time of their choosing) so I rock up there this morning as agreed to have my windscreen replaced, only to be told that they don't have my windscreen as their supplier sent an email on Saturday that all their Windscreens for my car are in Quarantine, which is a nonsense story as the guy was busy checking on his notebook and not on the system. And then no one bothered to call me to move reschedule my appointment so i wasted my morning to go to an appointment that that wasn't taken serious, to make matters worse they at reception is not taking responsibility for the **** up and at least acknowledge that they wasted my time, not even a mere apology to show they care about their customers.

Clearly they do not care for my business nor that on my insurer it seems