Extremely Disappointed with PG Glass Service

Last week I had my windscreen replaced by PG Glass and paid an excess of R1,250.00. After installation, I noticed chips on the inside of the new glass. I contacted PG Glass, and on Friday, one of their assessors came out, took pictures, and confirmed that the windscreen was chipped and installed incorrectly (fitted too far to the right). He assured me that the glass would be replaced on Monday.

On Monday morning, I followed up with the branch and was told they were “checking with the supplier for stock.” I explained that the assessor had already confirmed the replacement for that day, and they promised to call me back — but didn’t. By 12 PM, I still hadn’t received any feedback, so I called again. I was told that the images were “submitted for assessment” and that someone would contact me. After another long wait and another follow-up call at 4 PM, I was finally informed that the supplier now needs to come out and assess the glass again.

Why is another assessment needed when PG Glass’s own assessor already confirmed the defect and installation issue? This process has been unnecessarily delayed and extremely frustrating. It’s now Tuesday, and I still haven’t received a single update or replacement.

I’m very disappointed with the poor communication, lack of accountability, and inconvenience caused. For a company as established as PG Glass, this level of service is unacceptable.