Extremely Disappointed – Avoid PG Glass Centurion at All Costs

I would strongly advise anyone — whether dealing with an insurance claim or requiring direct service — to stay far away from PG Glass Centurion.

My experience has been nothing short of appalling. From the outset, the lack of communication, incompetence, and complete disregard for service delivery have been absolutely unacceptable. Despite numerous follow-ups, clear instructions, and confirmed timelines — even documented via email — this branch failed to follow through on the basic process of handling my insurance claim.

Deadlines were missed repeatedly, updates were non-existent, and I found myself constantly chasing them for answers. It is as if they simply do not care once they have your details. There was zero accountability, no urgency, and certainly no courtesy. For a company that is meant to assist during moments of stress, they instead added to the frustration in ways that are simply unprofessional and unjustifiable.

If you value your time, sanity, and want a company that respects their customers and honors their word, PG Glass Centurion is not it. Their customer service is non-existent, their operations are inefficient, and they clearly lack the ability — or willingness — to deliver even the most basic level of service.

This was not just poor service — it was blatant neglect. Never again.