CM
Carol-Ann Martins

1 reviews | Active since Mar 2009

30 May 2023, 09:54

Excellent Service by Installers BUT shocking service from Call Center

I would like to thank and compliment the mobile staff, namely Kamogelo Mokgwabone & Bongani Thabethe for their professional and friendly assistance. They were extremely helpful and very apologetic for the miscommunication regarding the appointment time. They were truly SUPER STARS!

MINUS 5 STARS Unfortunately I can't give the same feedback for the staff that set-up my appointment. From my appointment being schedule to Monday (29/5/2023), to being moved on Saturday to Tuesday (30/5/2023), to being called yesterday afternoon to reschedule again with some excuse about not having my windscreen and wanting to move the appointment to Wednesday. Amazing once I told the lady that my appointment had already been rescheduled they found my windscreen.

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Replies (1)
PG Glass
PG Glass's reply30 May 2023, 11:37
Official
Hello Mrs Martins

Thank you for taking the time to leave us such a great rating.

We apologise for the delays and the inconveniences caused when scheduling your appointment 

it will be looked into and addressed with the relevant individuals

Come back soon.

Thanks,
Team PG Glass