Dont know what they are doing

Went into the Edenvale branch to register a claim through my insurance for a new windscreen (This was on the 31 Jan 2018). When giving all my details to the lady for the claim (policy number, insurer, my contact number etc.). I also asked for them to please arrange that a team come out to my workplace to do the replacement. It still took 4 calls to finally get my policy number right after i had given it to them initially and they started calling my girlfriend about her car (When it wasn't her car) eventually getting a hold of my broker for it (even he struggled with them).

Finally my claim gets approved on the 12 Feb 2018. I get a call on the 15 Feb asking to please book my car in at their branch on the 19 Feb. I asked the lady to please arrange for a team to come out to my workplace and she said she will contact the mobile team and arrange for them to come out.

I call today (16 Feb 2018) to follow up with the arrangements and find out that my booking is still on for the 19 Feb and no team has been arranged. But the lady says that she can send through the claim to the mobile team but will take up to 2 weeks for them to confirm a date?!

This is absolutely terrible service, more frustrating than anything is that they don't take initiative to assist in the matter?!

Not a happy camper! All of this could have been resolved from the first point of contact doing their job correctly and following procedures (If they have any)!

*Same experience as dealing with Home Affairs! Unpleasant*