1 reviews | Active since Feb 2013
Dishonest staff member
I ordered a tempered glass top for my dining room table. Anthony Mcnabe confirmed receipt of payment on Friday 15 May. He advised that it will take 2 weeks to deliver the glass. On Saturday 30 May, I spoke to him again and was advised that the glass top will be delivered on Tuesday 2 June because it was still being polished. On Wednesday I called and was told that they will definitely deliver on Friday 5 June. On Friday he said that the glass was being picked up at the factory in Jhb. On Saturday I called and spoke to Malcolm who said the glass is in your workshop and will be delivered on Monday 8 June. I spoke to Anthony and was assured that your staff is on the way with the glass. They were just attending to a job in Kempton Park. Your staff pitched at 18:13 only to get here without glass. Anthony told them to come and tell me the truth since he **** on the phone. The staff was hesitant to come and asked him why he is not telling me the truth and explaining. I want my refund to be reflecting in my account tomorrow!with interest charged at 24% per annum. NO STORIES. IF SOMEONE LIES LIKE THIS THEY CAN ALSO *****. NO MORE BUSINESS WITH PG.
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
