JN
Jocelyn N

1 reviews | Active since Feb 2013

08 Jun 2015, 19:34

Dishonest staff member

I ordered a tempered glass top for my dining room table. Anthony Mcnabe confirmed receipt of payment on Friday 15 May. He advised that it will take 2 weeks to deliver the glass. On Saturday 30 May, I spoke to him again and was advised that the glass top will be delivered on Tuesday 2 June because it was still being polished. On Wednesday I called and was told that they will definitely deliver on Friday 5 June. On Friday he said that the glass was being picked up at the factory in Jhb. On Saturday I called and spoke to Malcolm who said the glass is in your workshop and will be delivered on Monday 8 June. I spoke to Anthony and was assured that your staff is on the way with the glass. They were just attending to a job in Kempton Park. Your staff pitched at 18:13 only to get here without glass. Anthony told them to come and tell me the truth since he **** on the phone. The staff was hesitant to come and asked him why he is not telling me the truth and explaining. I want my refund to be reflecting in my account tomorrow!with interest charged at 24% per annum. NO STORIES. IF SOMEONE LIES LIKE THIS THEY CAN ALSO *****. NO MORE BUSINESS WITH PG.

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Replies (1)
PG Glass
PG Glass's reply09 Jun 2015, 08:52
Official
Hello Madame J,

Our sincere apologies for this negative experience.

Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.

Look forward to a swift and amicable resolve.

Kind Regards
PG Glass Head Office