1 reviews | Active since Jun 2012
Disgusting Customer Service
<p>I took my car in for a windscreen chip repair. The damage caused to windscreen post the repair was worse than the damage by the stone. I went back to branch and had the damage viewed by the manager. I was told that they did not cause the damage. I then called head office who conference called the manager of the branch in. Again he denied the damage was caused by them. I was then told that a technical specialist will arrange to meet with me to analyse the damage. To date I have received no call to arrange a time to inspect this damage. Most repulsive service ever. They also refuse to take accountability for the damage as there are large scratches around where the chip was and further damage above the chip. I would definitely not recommend their services to anyone. Its now over a week and no action has been taken. It is poor service like that that leads customers to never want to deal with such service providers again!!! You can be guaranteed that I will NEVER recommend your services to anyone as well as that I will never use your services again!</p>
As per our discussion, the above complaint has been escalated to the manager and the regional manager.
As soon as I have feedback, I will revert back to you.
Kind Regards
PG Glass Head Office
As per our discussion, the above complaint has been escalated to the manager and the regional manager.
As soon as I have feedback, I will revert back to you.
Kind Regards
PG Glass Head Office
