tT
tish T

1 reviews | Active since Nov 2016

30 Nov 2016, 08:39

Disappointing service...with nobody working at their fitment centres

<p>Requested a quote from them last week and was surprised that I qualify for the windscreen special currently running...Then I tried to book my car in...</p> <p>The Allen's Nek number on the website is actually the call centre number. There is no direct number for them on the website. When I asked the man at the call centre for the number - he gave me a number, which turned out to be for the Edenvale centre. When I asked the Edenvale centre for the Allen's Nek number, she gave me the same number from the website - the call centre number I had just dialed.</p> <p>Ok fine...so my fiance called the call centre guy again and asked if he could help us get a booking for another service centre. The call centre guy tried calling the Boksburg branch and the Sandton branch - but nobody answered. </p> <p>So how am I supposed to book my car in with them?</p> <p>Clearly, they have met their sales targets for the month to accommodate me.</p> <p>Very disappointing for such a reputable company to treat customers like this. </p>

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Replies (1)
PG Glass
PG Glass's reply01 Dec 2016, 13:34
Official

As per our discussion, we do apologies for the miscommuniction from the fitment centre.

As per the CSC you can take your vehicle into the fitment centre on the 02/12/16.

Kind Regards

PG Glass Head Office