Disappointing

Although the online call service is amazing, the inhouse service and attitude is revolting to say the least. I took my car in to replace the window, when I returned to fetch my car they hadn't replaced the handle. I asked them about this to wich they repleid - quite rudely- that it they left it off to keep me from opening it and that I can put it back myself after a two days. After telling them I won't use the window they put the handle back in a very rough and uncaring way. I wouldn't be surprised if my door hinges are damaged now. After two days I tried to open my window but ot was stuck, so I had to go back again. When I arrived the reception was empty, 2 other customers already waiting. I knocked on a door, but there was no one inside. After about ten minutes - me shouting if there is someone there - people came. The guy with the increasing bad attitude (earl) had no apology for any of the waiting clients but to reprimand us and say we should just wait. After another ten minutes he told me to move my car in, I had to pen the chain-door myself as the worker there was listening to music on his earphones. After waiting about ten minutes while they where busy at my car, they called me and told me there is nothing wrong with my window, when I tested it ot worked, but stillnot as it should. They obviously kind of fixed it. But still they went on telling me there was nothing wrong in the first place. When I told them it still wasn't as it should be, they toldme that I was wrong and the window was fine. Overall I felt like I was an annoyance to them and my car wasn't worth their time or expertise. They were condescending and rude. A great disappointment after the wonderful call centre service. Stay away from fourways crossing pg glass.