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<p>The worst service trying to get my window fixed by PG glass. Insurance was authorised at 11am yesterday and received sms stating they would call to make arrangements on when they would come fix the window (i had chosen the Mobile Division unit - that would come to where i am to replace my window). 24 hours later, i have not received any word from them. I have called the national call centre which as tried to transfer me to the mobile division unit because the call centre does not know when they will be coming. Each time they would transfer me to the Mobile Division unit...my call ended up back at the call centre. </p> <p>I then called to change my arrange to the Sandton service centre as i thought this was a problem with the Mobile Division Unit line and even with calling the Sandton service centre - my call eventually got transferred back to the national call centre who again tried to transfer me to the sandton service centre and the same cycle again where i end up at the national call centre which cannot help me with any information.</p> <p> </p> <p>This has been happening for an entire hour and no one at the national call centre is able to assist but i have to make an appointment with the service centre to get my window fixed but HOW CAN I MAKE AN APPOINTMENT IF I CANNOT GET THROUGH TO THEM? This has been an exhausting process and i will never use PG glass again! </p> <p> </p> <p>Is there a specific reason why appointments cannot be made and tracked by the national call centre? Surely, this will make life easier considering they are the only people you can get through to at PG glass. What is the purpose of having a call centre that cannot provide you with any information???? APPALLED by this system! </p>