Complaint Regarding Windshield Chip Repair at PG Glass Fordsburg

Dear PG Glass Fordsburg Team,

I am writing to express my disappointment following a recent service I received at your branch. On 02 June 2025, I visited PG Glass Fordsburg to repair a small chip on my windshield. At the time, it was explained to me that the repair process would help stop the chip from spreading and prevent further cracking. I trusted this information and went ahead with the repair.

To my surprise and frustration, the very next day my windshield started cracking. I had that chip for 3 to 4 months without any issues, and it only started to crack after the repair was done. I regret getting it fixed, as the condition of my windshield is now worse than before.

When I called to report the issue, I was simply told that the repair is not guaranteed. I find this response very disappointing, especially considering that I paid for a service expecting professional results and at least some level of reliability. I am extremely dissatisfied with the service I received and no longer have confidence in PG Glass Fordsburg. I feel let down and believe that customers deserve transparency and accountability when it comes to paid repairs.