CVdM
Caren Van der Merwe
1 reviews | Active since Jul 2020
30 Aug 2022, 07:26
COMPLAINT REGARDING TIMM DOLDS ATTITUDE AT PG GLASS GRAHAMSTOWN
Good Afternoon. I would like to lodge a complaint against PG Glass in Grahamstown.
I went there to have a windscreen replaced and the staff were fantastic especially Simone. While speaking to her Mr Timm Dold came out, he never greeted, he just interrupted the conversation while I was busy speaking. I greeted him and he just ignored me. I have no idea how the staff work with him. He is plain downright rude. If it was not for the fact my insurance uses PG Glass I would not put my foot in that store again. I sincerely hope that this matter will be addressed. He has the attitude of someone that feels one must bow down when he walks in. Just not on.
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Replies (1)PG Glass's replyOfficial
30 Aug 2022, 09:53Good day Caren,
Thank you for bringing this matter to our attention.
We sincerely apologize to read that your experience was not up to the expected standard and can assure you that the matter will be internally addressed to mitigate this type of behavior going forward.
Kind Regards,
PG Glass Head Office.
Thank you for bringing this matter to our attention.
We sincerely apologize to read that your experience was not up to the expected standard and can assure you that the matter will be internally addressed to mitigate this type of behavior going forward.
Kind Regards,
PG Glass Head Office.
PG Glass's reply30 Aug 2022, 09:53
Official
Good day Caren,
Thank you for bringing this matter to our attention.
We sincerely apologize to read that your experience was not up to the expected standard and can assure you that the matter will be internally addressed to mitigate this type of behavior going forward.
Kind Regards,
PG Glass Head Office.
Thank you for bringing this matter to our attention.
We sincerely apologize to read that your experience was not up to the expected standard and can assure you that the matter will be internally addressed to mitigate this type of behavior going forward.
Kind Regards,
PG Glass Head Office.
