Complaint - PG Glass Middelburg Mpumalanga

If the rating was not compulsory to continue writing a review a wouldn't even rated 1 star, that is how extremely poor the PG Glass Middelburg branch's service is. Head Office is not far behind as they do not even bother to respond to a complaint email.

In a nutshell, I received a quote to replace my car window (left front passenger window). I had to pay the window before it could be ordered so I did an immediate payment. As per PG Glass Middelburg, I had to bring my car in the next day which I did, but I was advised later that day that I can come get my car, they put in a temporary enclosure, because the window is on back order.

This was on the 24rd of November 2020. Since then, I had to follow up weekly since I was told each time I phoned, 5-7 working days. Not once did the branch phone me to give me feedback. I phoned for the last time on the 5th of January 2021 only to be told the Supplier only opens mid-January. I requested an immediate refund and now it seems that there is a lot of "red tape", forms to complete etcetera (which I did more than once might I add), still no refund since the 5th of January.

My quote number FYI ***

Sincerely, Nolene Kruger ***