Communication is key - put it to practice

As it goes of late, using the R21 on a daily basis, chips are common practice. Been using the nearest center for repairs which is PG Glass Centurion. Had stellar service until Saturday. Had a cracked windscreen during the week, head office directed the claim to Centurion, received the confirmation call and reference number. Booking scheduled for 10am. Part 1 perfect, thank you. Part 2, Cleared out the car, everything taken out - this is South Africa, you just do. Arrive at PG Glass 9.55am Saturday, receptionist stipulated that they are low on staff and cannot help us today, we can come on Tuesday. With a 5.30am to 5.30pm work week at a mine in the middle of nowhere, sure, that will work. Asked the lady to confirm my cellphone number, which she did, 100% correct. So I politely asked, why did we not receive a phone call advising us of the issue at the fitment center. Shoulder shrug, SORRY, was the response. With restraint, promptly turned around and left. After the usual long hard week, Saturday morning blown.