Chip turned a windscreen scratch

On the 22nd June 2020, i went to PG Glass Menlyn (Re Code 60602) to have a chip fixed, After they started/ finished fixing the chip my windscreen cracked. And to them it seemed to be an OK thing because they said i wont pay. Obviously no one would pay for getting their windscreen cracked. The person who was assisting me "Sydney" started by saying he will make a plan for me, he was busy talking to me and not monitoring the machine that he had placed in the chip. After a while he came back telling me we have a problem. I came to PG glass with a chip and they made it worse. On the on-set they wanted me to pay cash and not claim from my insurance and now that they have damaged my windscreen they are the ones quick to say i must log a claim with my insurer. Lodge a claim on who's account? who's fault? who is supposed to pay for the access? I did not crack my windscreen it only had a chip. i made sure that i do not even go to work to have this chip sorted out but to my surprise the staff at Menlyn are very negligent and do not know the meaning of customer satisfaction non-whatsover.

The only thing that matters to them is that i did not pay..To me it is not about paying them i do not care about that, PG must take accountability of their negligence and pay for my access.

I cant even claim from my insurer because of the excess and that my premium will go up. Is this how you guys fix chips?. You must pay my excess as my windscreen was not damaged, it could have been fixed. Your employee's Negligence cracked my screen.