Car damaged

On the 15/02/2019 I took my car in for a glass replace for my Mercedes. I am absolutely disgusted at service . My car went in for simple glass repair and ended up with damages to my car. I took my car at 14:00. Nhlanhla did pre inspection. There was no damages noted. After I picked my car up once glass was done I was shocked to find the glass smelling of alcohol, which would suggest that who ever was working with my car was under the influence. Then I didn't even Drive my car out of service area Wen I noticed my boot light come on. I tried to open boot and close it but I couldn't. I immediately went back and informed staff at of glass who didn't know what happened. The lady who assisted called her manager Andre who gave some excuse of sensors. My husband advised that it had nothing to do with sensors as we checked the boot prior to glass being fitted. It is obvious that the caution was not taken to to fix glass.

The manager refused to help us. Told us to contact our insurer ,there is nothing they can do. I am so disgusted at service. I went in for simple glass change and ended up with broken car. My car wont lock as boot wont lock. I now can't use my car and of glass Allen neck don't give a damn. I regret using this branch and this company. Worse service ever!