BC
Bernadette C

1 reviews | Active since Aug 2009

23 Mar 2017, 15:07

Call hung up

<p>Hindsight is 20/20 - always. It is with deep regret that I insisted that PG Glass must replace my windscreen. The service is pathetic as a simple request of please hold a moment for me is met with the phone dropped. You obviously don't need or want the business.</p>

0
Replies (2)
PG Glass
PG Glass's reply23 Mar 2017, 16:05
Official

As per our discussion, I do apologies for the miscommunication from the fitment centre.

The complaint has been escalated to the manager and the regional manager.

I will contact you in the morning to confirm your VIN.

Kind Regards

PG Glass Head Office

BC
Bernadette C's update27 Mar 2017, 12:01
Reviewer Update

Received a phonecall on the same day as this review. Thank you. Impressed. Windscreen was replaced and service very professional.