Broken ***ling and Refuse to repair - PG glass Queenstown

On the 4th of June 2018 Danolene contacted me. Made an appointment for 6 June. They NEVEr arrived. They arrived 12 June, but with the wrong windscreen!!. Then we had an appointment again for the 15th June for 15H00. They only arrived at 18H15 that evening. NO PHONE CALL TO NOTIFY ME that they would be late. When they arrived, it was already pitch black dark outside. They insisted with my staff members that I Must bring my car closer. I then immediately refused, as I won't have anyone working on my car in the dark. They arrived again the 19th. I parked my car right next to my business, and told the workers I'll be inside, should they need something. The worker cam into my business , only after the windscreen was replaced, asking me to please sign the form. I first went to the car, so that I can inquire about things like, how long should the tape remain, etc. When I was handed the form to sign, I noticed the small print saying "***ling Broken". I immediately asked the worker what it means and he rep**** by showing me the ***ling. This WAS NOT BROKEN BEFOREHAND. I told the worker that i refuse to sign, as my car was not damaged prior to them working on it! The worker rep**** by saying he took photographs prior to repairing the windscreen. I took his phone and checked the time of photos taken. They were taken at 10:38. I have proof on CCTV camera that they were already working on my car at 10H26. So they were working for at least a full 12 minutes before any photos were taken. I even called my worker from the Car wash, who washes my car daily, and he also admitted that the ***ling was not broken! My argument: 1) If the worker noticed it was broken, by didnt he call me before started working ? 2)When he asked me to sign, he still didn't point out any faults. He was hoping I would sign, without noticing anything. 3) The footage was sent to the Owner of PG Glass Queenstown, and he refuses to repair my vehicle! BAD BAD BAD for your Company's name Sir! I will feature this on Facebook and social media! 5) No phone call from the Branch to inform us that they would either not arrive or that they would be late!

I attached the Quote for a new ***ling to the QTN branch. i informed him that I would lay a complaint, and told me straight - PLEASE GO AHEAD!

Can someone please get back to me soonest. to date no reponse from PG Glass HEadoffice as this NOT acceptable!

This was the worst service ever and i suggest the insurance companies NOT TO USE THIS Branch!

Many thanks Liza Myburgh ********** 228 Barkly East