Blatant ************ - Midrand PG Glass

My fiance had a cracked windscreen and after submitting a claim to insurance went to PG Glass Midrand on 2 October 2018 for replacement. He paid an excess of R1 953 and our insurance paid the balance of approximately R12 000. He drives a Hyundai Tucson and the windscreen has a sensor array for the climate and windscreen wiper control . Upon collection of the vehicle we noticed that neither the climate control nor windscreen wipers were operating correctly. We were due to go away for the weekend and arranged to have the vehicle looked at by PG Glass Boksburg on 11 October 2018. They informed us that the sensors had been broken and the bracket 'glued' back onto the windscreen. They were appalled by the workmanship of the Midrand branch and the fact that they had 'glued' the bracket back in an attempt to avoid taking responsibility for the damage they had caused. The Boksburg branch took photographs and forwarded them onto the Midrand branch. We are reasonable people and realize that accidents happen but to try and conceal the fact is unacceptable. On 15 October 2018 Dineo Kgopane from the Midrand branch came back to us on email, apologizing for the 'inconvenience caused' and not the fact that we had been deliberately **** to. She stated that the part had been ordered from Hyundai and would be delivered by no later than 18 October 2018. On 22 October 2018, after no further correspondence, we made contact with Dineo asking if there was any feedback on the part ordered. She responded stating they were still waiting for the part, due to limited stock availability. She confirmed that the order had definitely been processed and she would let us know once received. My fiance visited the Midrand branch on two occasions thereafter as no further communication was received. The technician who worked on the vehicle advised that he had told the manager what had happened but the manager denied same claiming no recollection of this? We phoned PG Glass head office and and dealt with the complaints department. We were advised that Lungisani Ncube was the supervisor and would handle the complaint. He requested that all correspondence to date be sent to him. This was duly done on 16 November 2018 and Lungisani confirmed that he would follow up with the fitment centre, get their facts, and revert back to us asap. It was then brought to our attention that the wrong part had been ordered and this was the reason for the delay. Lungisani further advised that the correct part had now been ordered, and as per Hyundai, it would take 14 days for delivery. We phoned the PG Glass head office asking for the contact details of a regional manager as we wished to lay a complaint but apparently this person does not exist as no one at PG Glass knows their details!!! After numerous telephonic conversations and requests for details of the Hyundai branch (where the order for the part was apparently placed) we received an email with the contact details for a Johan Lombard at Hyundai Benoni. Johan confirmed that there was confusion with the order and that although there was an inquiry, no official order had actually been placed!!!! Out of sheer frustration, and at his own expense, my fiance took his vehicle to Hyundai Midrand and had a technician assess the vehicle. He stated that an "after market" windscreen had been installed by PG Glass Midrand and that is why the sensor array was not functional. He furthermore stated that what we (being ourselves and our insurer Alexander Forbes) had been charged was nearly double the cost of an original dealer approved windscreen. Basically, we have been given a cheap windscreen at double the cost of the original!!!!!!!!!!!!!!!!!! We are absolutely appalled by the complete lack of customer service, blatant dishonesty and lack of accountability that we have experienced with PG Glass as a whole. We are still no closer to having our problems resolved, two months post installation. Avoid using PG Glass outlets. As the customer you are certain to be **********. Insurance companies please query their claims ... this is insurance *****!!