CS
Carla S

1 reviews | Active since Jul 2016

22 Mar 2017, 10:41

BEST SERVICE EVER, GOING THE EXTRA MILE FOR CLIENTS

<p>On the 20th of March 2017 someone smashed my passenger window in town and stole a few things out of my car, I immediately phoned my insurance company to lodge a claim. I then was advised that I needed to approach any PG Glass closest to me for the repairs and received my claim number. This happened at 15:30. Bellville PG Glass advised me that they will only be able to assist me on Wednesday 22/03/2017 as Tuesday was a public holiday, I advised the consultant that I cannot wait that long as I cannot drive without a window. She then referred me to PG Glass in Parow 24/7. I then spoke to Tahlia and she said that she will speed up the process and send an urgent email to my insurance to authorise the claim. It took 5 minutes and she got back to me saying that my insurance approved the claim and they will send out their technicians out 21/03/2017 early morning (on the public holiday) Tahlia then phoned me back and advised that they will come to my house that same day @ 20:00 (after hours) I was extremely grateful with the service I received, they came and fixed my window for me and they arrived on time that night. Tahlia, I would just like to thank you so much for going the extra mile for me, I really do appreciate it. I didn’t get the 2 guys that came out names, but thank you kindly. PG GLASS NEVER DISSAPOINTS AND THEY ALWAYS GO OUT THEIR WAY FOR THEIR CLIENTS, VERY HAPPY INDEED. GIVE THEM A RAISE!!!</p> <p> </p>

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Replies (1)
PG Glass
PG Glass's reply22 Mar 2017, 13:14
Official

Thank you for the kind words.

The compliment was sent to Tahlia and her Manager.

Thank you again.

Kind Regards

PG Glass Head Office